CVS Health

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Outbound Enrollment Representative

at CVS Health

Posted: 11/5/2018
Job Reference #: 894944BR
Categories: Sales, Customer Service

Job Description

Job Title :
Outbound Enrollment Representative
Job ID :
Location :
NC - Work from home
Category :
Customer Service
Description :
Job Description
The Enrollment Representative supports the Intake Department through initiation of interaction with members. The Outbound Enrollment Representative may also receive calls from plan representatives and providers when there are questions about the Intake process. The goal of the Enrollment Representative is to help patients with rare health conditions understand the specifics about the health benefit they are eligible for at no additional cost by communicating the features, advantages, and benefits of the program. The Enrollment Representative is responsible for encouraging them to enroll in the program and assist them in the enrollment process. This position often represents the first impression that the potential new member has of our organization and is critical to sustaining a high level of engagement.
Additional responsibilities of the Enrollment Representative include:

- Spending a majority of time speaking to members on the phone and making outbound calls
- Facilitating member enrollment in health and wellness programs
- Meeting productivity and enrollment goals
- Educating prospective members on benefits and enrollment options

This is a full-time, permanent position and NOT through an agency.
The regular shift would be 12:00pm noon - 9:00pm, or a split shift from 8:00am - 12:00pm noon and 5:00pm - 9:00pm.

Must be able to start in-office in Greensboro, NC

Required Qualifications
- 1+ year of experience in a customer service related role
- 1+ year of experience with Microsoft Suite programs including Word, Excel, and/or Outlook

Preferred Qualifications
2+ years of healthcare industry

High School Diploma or GED required

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!